Heritage Presenter I
Parks Canada

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Posted: 10-16-2019

Closes: 6 November 2019 - 23:59, Pacific Time





Heritage Presenter I

Reference number: CAP19J-018180-000113
Selection process number: 2019-CAP-SSK-T-RM-ER-79

Parks Canada - S.S. Klondike National Historic Site
Whitehorse (Yukon)
Seasonal, Specified Period, Indeterminate, Acting, Assignment, Deployment
$43,420 to $48,879 (plus the applicable Isolated Post Allowance; salary under review)
For further information on the organization, please visit Parks Canada

Memories await you - Parks Canada
Tips for applicants

Closing date: 6 November 2019 - 23:59, Pacific Time

Who can apply: All individuals who have legal status to work in Canada residing or employed in Whitehorse, YT and within 200 kilometre radius of Whitehorse, YT.

Do you love history and sharing stories with visitors?
Do you have high customer service standards?
Then working as a Heritage Presenter at the S.S. Klondike National Historic Site is for you! (See www.pc.gc.ca/ssklondike for more information).

Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

You must clearly demonstrate in your cover letter how you meet the education and experience criteria outlined on this job advertisement. In your cover letter, you must use each criteria as a header and demonstrate how you meet it with concrete examples (what, where, when, how, etc.) Failure to do so may result in your application being rejected. Your résumé may be used as a secondary source to validate your examples. You will not be solicited for incomplete or possible missing information.

Work environment
The Yukon Field Unit is one of the most diverse field units across the country.

Geographically dispersed over 1200km across the Yukon, northern BC, and into Alaska, we offer a one-of-a-kind experience for visitors and staff. Our sites offer diverse and varied opportunities to explore Yukon's beautiful landscape – from the glorious SS Klondike National Historic Site in Whitehorse, to the fabled Chilkoot Trail National Historic Site, to Canada's largest ice field and extreme peaks in Kluane National Park and Reserve, extending to the colorful Klondike National Historic Sites in Dawson, to Vuntut National Park located above the Arctic Circle.

Our staff are truly outstanding and remarkable also; over 90% of our staff feel their job is a good fit with their skills and interests, understand how their job contributes to larger agency goals and objectives, and truly enjoy their work.

As part of the Visitor Experience team, you will deliver services at the S.S. Klondike National Historic Site. You will ensure visitors have a safe and enjoyable tour and help to protect the historic vessel, by providing a welcome orientation, interpreting the site's fascinating history, caring for artifacts, responding to concerns, and selling souvenirs.

We are sure you'll fit right in with our fantastic team!

Intent of the process
This process may be used to create a list of qualified candidates to staff similar positions with various tenures (indeterminate, term, seasonal, assignment, deployment, secondment, acting, casual, as and when required), security levels or linguistic profiles in same or other parts of the country.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or PSC approved alternatives or acceptable combination of education, training, experience or traditional knowledge relevant to position.

Note: Acceptable combination of education, training and experience is two years of secondary school or PSC approved alternatives; AND

• Successful completion of a minimum of one (1) course relevant to the duties of the position (e.g., courses taken through continuing education facilities, colleges, universities, professional or governmental organizations or employers including training provided by Aboriginal elders or group that may include but are not limited to courses in heritage interpretation, communications, public speaking, performing arts); AND
• A minimum of three (3) months experience working in the fields of education, interpretation, and/or outreach-communications.

Degree equivalency

• Experience in paid or volunteer work that entailed direct contact and communication with the public
• Experience in delivering messages/information to groups in face-to-face situations with the purpose of education, engagement, entertainment and/or motivation
• Experience in handling cash and working at a point of sale

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

• General knowledge of Parks Canada and its mandate
• General knowledge of heritage interpretation or education principles and techniques
• General knowledge of Canada's natural and/or cultural heritage as it relates to S.S Klondike National Historic Site

• Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups (Adaptability)
• Providing service excellence to internal and/or external client (Client Focus)
• Working in a conscientious, consistent and thorough manner (Attention to detail)
• Dealing with situations and issues proactively and persistently, seizing opportunities that arise (Initiative)
• Working collaboratively with others to achieve organizational goals (Teamwork)
• Listening to others and communicating articulately to inform, influence and involve (Communication through Interpretation)

• Sound judgment
• Personally connects with others
• Make things happen
• Demonstrate Integrity

The following may be applied / assessed at a later date (may be needed for the job)

• Knowledge of services, activities and facilities of the S.S Klondike NHS
• Ability to speak and understand one or more additional languages frequently spoken by visitors to the site (e.g. German, Spanish, Japanese, Mandarin)
The position requires the incumbent to:
• Work shift-work, and/or weekends, and/or statutory holidays and provincial/territorial holidays
• Wear a Parks Canada uniform as per the uniform policy and/or dress in period costume as per Parks Canada requirements
• Occasionally work outdoors in varied weather conditions
• Stand/walk for up to two hours and navigate uneven terrain when providing services to visitors at the site
• Work from various locations

Conditions of employment
Reliability Status security clearance

• Possession of a valid class 5 driver's licence

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.


Candidates must meet all the essential qualifications to be appointed to a position.

You may be assessed using a variety of assessment tools, such as, but not limited to: written exams, interviews, reference checks, recent and past performance evaluations, self-assessments, candidate achievement record, etc.

Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications.

Please note that achieving the pass mark on any of the assessments used does not mean you will move forward in the selection process. Management may decide to use a score that is higher than the pass mark on any of the evaluations used throughout the selection process. Management may also decide to use top-down selection at any stage of the process.

Depending on the position(s) to be staffed, additional qualifications may be used by the hiring manager(s). Candidates will be provided with the opportunity to submit all relevant information and will be informed prior to being assessed in relation to other qualifications that may apply.


Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Official language proficiency could be assessed and required solely upon appointment. Each candidate can only undergo a second language evaluation one time within the context of this selection process. Also, a person who initially failed linguistic testing could be introduced into the list of qualified candidates during the list's validity period if he/she is assessed again through another selection process or following linguistic training.


Communication for this process will be sent via email. Applicants MUST check their email accounts frequently as there may be a deadline for responses. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Please note that we will have to consider that you are no longer interested in participating in the selection process and that you have withdrawn your candidacy should you not provide us with an up-to-date email address or respond to our communications.

If you need to communicate with us during any stage of this process, please indicate the selection process number in the subject field of your email.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information
Janille Rafanan, Human Resources Advisor

Apply online



Positions open: 1
Hours per Week: Full-time
Wage: $43,420 to $48,879 (plus the applicable Isolated Post Allowance; salary under review)

Full Time Seasonal

Application Process

Applicants must include:
  • Resume

Apply to: Parks Canada