Visitor Services Attendant
Parks Canada

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Posted: 10-17-2019

Closes: 8 August 2021 - 23:59, Pacific Time

 

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#1039

Visitor Services Attendant

Reference number: CAP17J-018180-000038
Selection process number: 2017-PKS-KLVE-TEMP-ER-077

Parks Canada - Kluane National Park and Reserve
Haines Junction (Yukon)
GS-MPS-04
Seasonal, Specified Period, Indeterminate, Acting, Assignment, Deployment
$22.91 to $24.90 per hour (plus the applicable Isolated Post Allowance; salary under review)
For further information on the organization, please visit

Parks Canada - Kluane National Park and Reserve

Memories await you - Parks Canada

Tips for applicants

Closing date: 8 August 2021 - 23:59, Pacific Time

Who can apply: All individuals who have legal status to work in Canada residing or employed in Haines Junction, YT and within 200 kilometre radius of Haines Junction, YT.

**In the spirit of the Yukon Umbrella Final Agreement, and in accordance with the Champagne and Aishihik First Nations and Kluane First Nation Final Agreements, preference for this position in Haines Junction will be given to qualified Champagne and Aishihik First Nations and Kluane First Nation members. We encourage applicants to self-identify.

Kluane National Park and Reserve protects and celebrates spectacular landscapes of high mountains, massive valley glaciers, boreal forests, northern wildlife and rich cultural heritage. The park is an important part of the traditional territory of the Southern Tutchone people and is managed collaboratively with a park management board in partnership with the Kluane First Nation and Champagne Aishihik First Nations. The First Nations people in the Kluane region continue to maintain their deep cultural and spiritual relationship with the land.

Working in Kluane can be very rewarding and challenging at the same time.

Are you interested?

Apply online

Important messages
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
You must clearly demonstrate in your cover letter how you meet the education and experience criteria outlined on this job advertisement. In your cover letter, you must use each criteria as a header and demonstrate how you meet it with concrete examples (what, where, when, how, etc.) Failure to do so may result in your application being rejected. Your résumé may be used as a secondary source to validate your examples. You will not be solicited for incomplete or possible missing information.

Duties
• Providing orientation, information and interpretation on the natural and cultural history of the park and surroundings.
• Working out of two visitor centres, performing backcountry registrations and providing safety information for backcountry trails and routes.
• Using an automated cash system, and completing sales reports
• Operating digital interactive displays to engage visitors in the new visitor centre in Haines Junction.
• Completing a variety of administrative duties including; inputting statistics, answering written visitor information requests/comments, completing inventories etc.
• Completing some janitorial tasks.

Work environment
The Yukon Field Unit is one of the most diverse field units across the country.

Geographically dispersed over 1200km across the Yukon, northern BC, and into Alaska, we offer a one-of-a-kind experience for visitors and staff. Our sites offer diverse and varied opportunities to explore Yukon's beautiful landscape – from the glorious SS Klondike National Historic Site in Whitehorse, to the fabled Chilkoot Trail National Historic Site, to Canada's largest ice field and extreme peaks in Kluane National Park and Reserve, extending to the colorful Klondike National Historic Sites in Dawson, to Vuntut National Park located above the Arctic Circle.

Our staff are truly outstanding and remarkable also; over 90% of our staff feel their job is a good fit with their skills and interests, understand how their job contributes to larger agency goals and objectives, and truly enjoy their work.

We are sure you'll fit right in with our fantastic team!

Intent of the process

ANTICIPATORY.

This process is intended to fill existing vacancy(ies) and may be used to fill anticipated vacancy(ies) and/or used to create a pool of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the Yukon Field Unit.

Positions to be filled: Number to be determined

Information you must provide
Your résumé.

A covering letter in 1,500 words (maximum)

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
A secondary school diploma or PSC approved alternatives or acceptable combination of education, training, experience or traditional knowledge relevant to position.

Note: Acceptable combination of education, training and experience:
Two years of secondary school or PSC approved alternatives; AND
• Successful completion of a minimum of one (1) course relevant to the duties of the position (e.g., courses taken through continuing education facilities, colleges, universities, professional or governmental organizations or employers including training provided by Aboriginal elders or group that may include but are not limited to courses in heritage interpretation, communications, public speaking, performing arts); AND
• A minimum of three (3) months experience working in the fields of education, interpretation, and/or outreach-communications.

Degree equivalency

Experience:
• Experience in paid or volunteer work that entailed direct contact and communication with the public
• Experience in delivering messages/information to groups in face-to-face situations with the purpose of education, engagement, entertainment and/or motivation
• Experience in sales related to cash handling

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

• Experience travelling and/or working in the field in remote wilderness settings using a variety of backcountry equipment.

The following will be applied / assessed at a later date (essential for the job)

English essential
Various language requirements

Information on language requirements

Knowledge:
• Knowledge of Parks Canada and its mandate?
• General knowledge of Canada's natural and / or cultural heritage as it relates to Kluane National Park and Reserve?
• Knowledge of outdoor recreation and public safety issues as it relates to Kluane National Park and Reserve?

Abilities:
• Adaptability - Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups (Adapts to widely varied needs)
• Client Focus - Providing service excellence to internal and/or external client (Provides added value)
• Teamwork - Working collaboratively with others to achieve organizational goals (Proactively assists and involves others)
• Communication through Interpretation - Listening to others and communicating articulately to inform, influence and involve (Communicates complex messages)
• Communicates ideas and information in writing – Writing to ensure that information and messages are understood and have the desired impact

Personal Suitability:
• Sound judgment
• Personally connects with others
• Make things happen
• Demonstrate Integrity

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements:
The position may require the incumbent to:
• Work shiftwork, and/or weekends, and/or statutory holidays and provincial/territorial holidays?
• Wear a Parks Canada uniform as per the uniform policy
• Stand/walk for prolonged periods of time (for up to 9 hours a day and hiking up to 15 km a day with an elevation gain of 400 m)?
• Work in varied weather conditions?
• Work from various work locations.

Conditions of employment
Reliability Status security clearance
• Possession of valid class 5 driver's license?
• Possession of a valid Standard First Aid Certificate within one month of hire.

Other information
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

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ASSESSMENT
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Candidates must meet all the essential qualifications to be appointed to a position.

You may be assessed using a variety of assessment tools, such as, but not limited to: written exams, interviews, reference checks, recent and past performance evaluations, self-assessments, candidate achievement record, etc.

Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications.

Please note that achieving the pass mark on any of the assessments used does not mean you will move forward in the selection process. Management may decide to use a score that is higher than the pass mark on any of the evaluations used throughout the selection process. Management may also decide to use top-down selection at any stage of the process.

Depending on the position(s) to be staffed, additional qualifications may be used by the hiring manager(s). Candidates will be provided with the opportunity to submit all relevant information and will be informed prior to being assessed in relation to other qualifications that may apply.

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OFFICIAL LANGUAGE
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Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Official language proficiency could be assessed and required solely upon appointment. Each candidate can only undergo a second language evaluation one time within the context of this selection process. Also, a person who initially failed linguistic testing could be introduced into the list of qualified candidates during the list's validity period if he/she is assessed again through another selection process or following linguistic training.

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COMMUNICATION
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Communication for this process will be sent via email. Applicants MUST check their email accounts frequently as there may be a deadline for responses. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Please note that we will have to consider that you are no longer interested in participating in the selection process and that you have withdrawn your candidacy should you not provide us with an up-to-date email address or respond to our communications.

If you need to communicate with us during any stage of this process, please indicate the selection process number in the subject field of your email.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information
Janille Rafanan, Human Resources Advisor
janille.rafanan@canada.ca
867-667-3908

Apply online

 



Details

Positions open: Number to be determined
Hours per Week: Full-time
Wage: $22.91 to $24.90 per hour (plus the applicable Isolated Post Allowance; salary under review)
Availability:

Full Time Seasonal

Application Process

Applicants must include:
  • Resume
  • Cover letter

Apply to: Parks Canada