Customer Service Manager
The Collective Good

Apply by E-mail

Posted: 05-08-2018

Closes: 06-08-2018


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The Collective Good is a multi-faceted business with a lot on the go! We are seeking an energetic, experienced professional to assume responsibility for both managing and growing our storefront operations. Our Customer Service Manager will be responsible for the day-to-day operations of our store. Working closely with the owners, your responsibilities will include:
• Being the face of our storefront: leading business growth through excellent (hands on) customer service, keeping things running smoothly, liaising with customers, fielding requests (sales calls, sponsorship requests, product submissions) managing & developing a small sales staff.
• Overseeing our furniture showroom: providing design advice & product information to help customers make decisions tailored to their aesthetic & lifestyle. Keeping up with new product offerings and ensuring staff have continual learning opportunities.
• Managing inventory: using our inventory system to continually monitor & report on stock levels, keeping our storage spaces organized & accessible, receiving new goods as they arrive - reporting on issues. Ensuring the store is well stocked with supplies.
• Visual merchandising & displays: with your creativity and keen eye for detail, you instinctively know what makes a great visual display. In tune with new arrivals, you plan for and integrate new products by continually rearranging and re-envisioning the storefront to maintain our aesthetic and fresh appeal.
• Supervisory: day-to-day supervision, delegation, training & development of a small staff (full time, p/t, seasonal). Managing the schedule, ensuring coverage during critical periods & handling recruitment and on-boarding new staff.
• Assisting with marketing, promotions & special events.
• Overseeing e-commerce (web) sales


Our ideal candidate has:
• 3-5 years experience in a comparable retail sales or customer service environment, with at least one year in a supervisory capacity.
• Experience with sales goals, ability to motivate staff & make recommendations to owners.
• Outstanding interpersonal & written communication skills – you genuinely like people and understand the importance of building relationships with customers, staff, suppliers and our community.
• Experience creating & maintaining store displays.
• Exceptional attention to detail. Can prioritize, multi-task & delegate to ensure smooth operations.
• Knowledge of & enthusiasm for the Canadian independent craft sector
• Interior design background a definite asset.
• Comfortable working a retail schedule which often includes weekends and holidays

This opportunity is best suited to an experienced person who understands and enjoys retail, who has a good business sense - either through education and/or experience - and who can see themselves planting roots for the long-term. We offer a competitive starting wage with room to grow as you do.

Contact Information: Jen Williams & Paul Gort, Owners

Apply with cover letter, resume, and references:
By Email:



Positions open: 1
Hours per Week: 38
Wage: based on experience

Full Time Days Weekends Permanent

Application Process

Applicants must include:
  • Resume
  • Cover letter
  • References

Apply to: Jen Williams & Paul Gort, Owners