Bilingual Reservations Sales Agent (Call Centre) – NOC 6521
Air North, Yukon's Airline

Apply by E-mail

Posted: 04-21-2020

Closes: Until Filled


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Employment Opportunity
Bilingual Reservations Sales Agent (Call Centre) – NOC 6521

Competition#: 4N20-032
Wage: $17.50 per hour ($36,400 annually)
Type of Work: Full-time (40 hours per week)
Status: Permanent
Location: Whitehorse, Yukon
Closing Date: Until Filled

Air North, Yukon's Airline is a growing Airline based in Whitehorse, Yukon that offers its employees a top-tier benefits package that includes competitive salaries, extended health and dental, Group RRSP plans and extensive travel perks with various carriers hosted through MyID Travel.

It's not just about answering phone calls and booking tickets or responding to inquiries. It's about the excitement when speaking with the sweet elderly man flying to see his granddaughter for the first time, or the compassion when a young couple needs to get to an ill family member on the next available flight. Often as the initial point of contact, our Reservations Sales Agents provide some of the friendliest and caring customer service in the industry. With the thousands of phone calls handled each year, the Call Centre is a hub of energy and activity, and requires knowledge of the entire company and its operations. A positive, professional attitude and the ability to work in a team environment are required in this fast-paced environment.

Would you describe yourself as having:
· Fully fluent bilingual in French & English
· Excellent written/oral communication skills with strong listening skills
· Exceptional organizational, time management and exceptional attention to details skills
· Able to work independently as well as in a team
· Able to deal with constant interruptions, distractions, time pressure and concurrent demands
· Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
· Additional languages desirable
· Natural ability to establish rapport with people over the telephone
· Strong computer/keyboarding skills (MS Word, Excel; ETARs an asset)
· Proven problem solving skills and ability to empathize with customers
· Excellent organizational skills and ability to work efficiently under demanding time constraints
· Must demonstrate a passion for providing outstanding customer service
· Ability to make a customer's experience friendly, fun and memorable
· Most importantly, a good sense of humour and likes to have fun

Qualifications/Conditions of Employment:
· Grade 12 High School Diploma or equivalent
· Able to perform all duties under stressful conditions beyond the employee's control
· Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada
· Minimum two (2) years of customer service experience
· Previous reservations or call center experience an asset

How to Apply:

Quoting competition #4N20-032, please submit your resume and cover letter to the Human Resources Department to:


In Person: Air North Office, 150 Condor Road, Whitehorse, Yukon

We wish to express our appreciation to all applicants for their interest in this position. Due to the substantial volume of applications we receive, only candidates selected for an interview will be contacted. Applicants must clearly indicate that they meet the minimum qualifications to be considered for a position.

Air North, Yukon's Airline is committed to employment equity, and has been serving Yukoners for over 40 years. We offer competitive wages, an attractive benefits package including great travel perks, and an enriching work environment for our 500+ employees.


Positions open: 1
Hours per Week: Full-time (40 hours per week)
Wage: $17.50 per hour ($36,400 annually)

Full Time Permanent

Application Process

Applicants must include:
  • Resume
  • Cover letter

Apply to: Human Resources
In Person:
150 Condor Road, Whitehorse, Yukon