Shift Supervisors & Assistant Managers

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Posted: 02-07-2018

Closes: 03-07-2018




Job Description/Duties:
Assistant Store Manager - Starbucks

Are you looking to take your career to the next level? Want to work for a BILLION dollar world-wide brand in over 77 countries? Join our team! We are always growing and developing talent. We invest in the growth and development of our employees and empower them with the tools and knowledge to perform their jobs in a positive environment.

Position Objective

The Assistant Manager is responsible to assist the Store Manager in executing the day to day store operations based around creating the best moments for customers and employees (partners!)

Customer Service
• Provides leadership to team and consistently coaches and follows up to ensure to ensure that delivery on service standards are provided to each customer.
• Coaching team to ensure accurate and timely ordering and delivery to customer.
• Provide continuous feedback and coaching to partners using shoulder to shoulder work, leading by examples performance and development conversations
• Meets established Customer Service expectations

• Demonstrates and follow up on execution of Starbucks visual standards, store maintenance and pricing standards.
• Establishes plan and follows up on execution of weekly promotions
• Leads creation and execution of seasonal changeover
• Assists in preparation and execution of inventory counts and inventory management
• Follows and ensures compliance of all corporate Asset Protection and OH&S policies and procedures.
• Assumes responsibility for all operations of the store in the absence of the SGM

• Coach and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
• Supports SM in coaching to improve any team and individual performance gaps, and conducts ongoing coaching to team.
• Communicates in a clear and concise manner to team, leading effective change
• Follows up with team to complete required training within timeframes
• Facilitate and lead team meetings as necessary.
• Coaches the store team and is a leader in execution of Customer Service behaviours and empowers resolution of all customer concerns.
• Maintaining a positive work environment for staff.



• Continually motivates team and performance through recognition programs, store challenges, customer compliments, etc.
• Maintain performance management expectations through feedback and coaching; this includes progressive discipline where necessary.
• Promotes and maintains a positive and motivating work environment.
• Provides mentorship to teams and influences continuous growth.


Required Skills and Experience
• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
• Proven ability to build and manage a daily game plan for the department and store
• Exceptional communication skills
• Excellent organizational skills
• Superior training and mentoring skills
• 3-5 years retail experience required
• High energy, enthusiasm and a drive to succeed
• Fundamental computer skills an asset

Other Considerations:
• Physical qualifications include the ability to work long hours standing/walking, lifting up to 40lbs, reaching above shoulder height and stooping/bending/crouching
• This job requires the ability to work flexible hours which includes regular evening and weekend shifts.

• Full-time employees work 37.5 to 40 hours and receive benefits.

Apply with resume:
By Email:


Positions open: 6
Hours per Week: 30-40
Wage: varies with experience, full benefits for those working over 20 hours per week

Full Time Permanent

Application Process

Applicants must include:
  • Resume

Apply to: 867-633-4600