Visitor Experience Manager I (Anticipatory)
Parks Canada

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Posted: 08-17-2017

Closes: 7 September 2017 - 23:59, Pacific Time

 

#899.22

Visitor Experience Manager I (Anticipatory)

Reference number: CAP17J-018180-000030
Selection process number: 2017-PKS-KLVE-I-RM-ER-062

Parks Canada
Haines Junction (Yukon)
PM-04
Indeterminate, Acting, Assignment, Deployment, Secondment, Specified period
$63,861 to $69,006 (salary under review, plus applicable isolated post allowance)
For further information on the organization, please visit Parks Canada

Closing date: 7 September 2017 - 23:59, Pacific Time

Who can apply: All persons who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

**In the spirit of the Yukon Umbrella Final Agreement, and in accordance with the Champagne and Aishihik First Nations and Kluane First Nation Final Agreements, preference for this position in Haines Junction will be given to qualified Champagne and Aishihik First Nations and Kluane First Nation members. We encourage applicants to self-identify.
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Important messages
Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience criteria listed in the Statement of Qualifications (see below). Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter.

Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors found on the Statement of Qualifications (see below), may result in the rejection of your application.

We will only accept on-line applications received via the jobs.gc.ca site.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.

- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.
- For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below.

Persons who are unable to apply on-line must contact the person listed below prior to the closing date.

An assignment or an acting appointment is a temporary resourcing option. The approval of your substantive manager will be required before an offer can be made.

Duties
Manages the development and delivery of the Visitor Experience (VE) program. Includes functional responsibility for operating visitor facilities, program development and delivery, personal and non-personal interpretation activities, and overall visitor experience marketing (e.g. pricing, promotion, advertising and tourism-industry relations).

Using a business-centric approach, the VE Manager works to enhance and ensure visitor satisfaction, enjoyment and connection to place; which includes an appreciation of the natural and historical heritage resources managed by Parks Canada.

Visitor experience includes visitor facilities, visitor programs and visitor services, tourism relations, interpretation programs (personal and non-personal), pricing, promotion, advertising, product development and product marketing.

Work environment
Parks Canada is a federal government agency responsible for the protection and presentation of Canada's outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process
The intent of this process is to fill one indeterminate full-time position.

This process is intended to fill existing vacancy(ies) and may be used to fill anticipated vacancy(ies) and/or used to create a pool of qualified candidates to staff similar positions with various tenures (Indeterminate, Acting, Assignment, Deployment, Secondment, Specified period, Seasonal), security levels or linguistic profiles in same or other parts of Parks Canada Agency.

Indeterminate employees at the same group and level or equivalent may be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.
Positions to be filled: 1

Information you must provide
Your résumé.

A covering letter in 3,000 words (maximum) "Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience criteria listed in the Statement of Qualifications (see below). Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter."

Contact information for 3 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

• Graduation with a degree from a recognized university with specialization in business administration, marketing, recreation, leisure studies, cultural resource conservation, museum studies, history, archaeology, tourism or other discipline relevant to the position or an acceptable combination of education, training and experience.

Degree equivalency

Experience:

• Experience in the use of social science research and trend analysis to identify target markets and develop visitor experience opportunities
• Experience in the planning, development, pricing, promotion and/or delivery of programs, activities, operations, services and/or facilities in a tourism related context;
• Experience in establishing and implementing collaborative arrangements to develop and deliver opportunities for visitor experience;
• Experience in the development, implementation and evaluation of tourism related projects, programs and initiatives;
• Experience in the management of human and financial resources.
• Experience working within multifunctional and/or multidisciplinary teams that could include stakeholders or partners

The following will be applied / assessed at a later date (essential for the job)

English essential
Information on language requirements
Knowledge:

• Knowledge of principles, theories, practices, tools and techniques associated with marketing, interpretation, recreation, tourism, and hospitality management;
• Knowledge of current and emerging trends in marketing, interpretation, recreation, tourism, hospitality management and the opportunities/challenges they offer;
• Knowledge of Parks Canada, its mandate, corporate orientation, objectives, programs and related federal legislation and policies.
• Knowledge of northern cultures, Indigenous land claim agreements and cooperative management principles, practices and issues with respect to protected heritage places management;

Abilities:

• Ability to manage human and financial resources;
• Ability to communicate effectively both orally and in writing;
• Ability to identify potential partners and develop respectful and collaborative arrangements;
• Ability to plan, develop and deliver activities, programs and services consistent with national standards, local realities and evolving visitor demand;
• Ability to take a market-centred/business-like approach to analyze and optimize opportunities for visitor experience based on results, resources and revenues.
• Ability to interact with various levels of government, including Indigenous organizations in developing relationships and agreements, and in decision-making.

Personal Suitability:

• An effective leader who exercises sound judgment, personally connects with people, demonstrates integrity, strives for excellence and is a passionate agent for change.

The following may be applied / assessed at a later date (may be needed for the job)

Ability to interact with various levels of government including Aboriginal organizations in developing relationships and agreements, and in decision making
Operational Requirements:

• Willingness to wear a Parks Canada uniform when required;
• Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required;
• Willingness to work and/or travel in varied terrain, weather conditions, isolated locations and by various means of transportation;
• Willingness to work from various locations;
• Willingness to travel extensively, including overnight, off site and/or weekends.

Conditions of employment
Reliability Status security clearance - Conditions of Employment:

• Possession of a valid Class 5 driver's license
• May require a pre-placement medical, as per the Isolated Post Policy. (in some remote locations)

Other information
In order to manage the number of applications in this selection process, management may use top-down or random selection at various steps in the process to determine the number of candidates who will continue in the process.

Your résumé must clearly demonstrate how you meet the requirements.

If you do not fully complete the screening questions as instructed, you may be screened out.

A written examination may be administered.

An interview may be administered.

Reference checks may be sought.

Candidates must meet the essential qualifications to be selected for a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in selecting a particular candidate amongst the qualified candidates. Please note that some or all of the asset qualifications could be used at the screening phase.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form, if applicable.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Normally, applicants will not be solicited for incomplete or possible missing information.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Louise Ranger, Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Persons are entitled to participate in the appointment process in the official language of their choice.

Travel cost for individuals who are not Federal Public Servants will not be covered.

Reference checks may be sought.

An interview may be administered.

A test may be administered.

Please identify clearly for which position(s) you are submitting an application.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information
Janille Rafanan, Human Resources Advisor
hr.yukon@pc.gc.ca



Details

Positions open: 1
Hours per Week: Full-Time
Wage: $63,861 to $69,006 (salary under review, plus applicable isolated post allowance)
Availability:

Full Time Permanent

Application Process

Applicants must include:
  • Resume
  • Cover letter

Apply to: Parks Canada